Beyond Portals: The Future of Patient Access and AI in Healthcare

Welcome to HealthTech Check Up!  Hosts Rachelle Galant and Perry Dimas sit down with Deven McGraw, Chief Regulatory and Privacy Officer of Citizen Health, to explore one of the most fundamental yet overlooked aspects of healthcare: patient access to health data.

Deven shares her journey from law and public health into the world of health tech, where she’s become a leading voice in privacy, compliance, and data governance. Together, they dive into why—despite federal laws like HIPAA—patients have only recently begun gaining real access to their own medical records, and how that shift is unlocking new possibilities for patient empowerment.

From tackling “portalitis” (managing multiple logins across health systems) to using AI to make sense of massive, fragmented records, Deven explains how Citizen Health is building tools that give patients more control, especially those with rare and complex conditions. 

The conversation also covers the role of privacy, the promise of AI in patient-centered care, and why U.S. patients may actually have more rights to their data than many of their international peers.

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