Why Better Tech Should Feel More Human

What if the key to better healthcare isn’t more technology, but using it to make care simpler and feel more human?

In this episode of Health Tech Checkup, our co-hosts Rachelle Galant and Perry Dimas sit down with Dr. Tricia Baird, VP of Care Coordination at Corewell Health, to discuss how technology and care coordination sit at the center of healthcare.  

Their conversation unravels how care coordination has evolved from discharge planning into a critical function that connects clinical, behavioral, and social care. Dr. Baird shares her thoughts on how health systems are using predictive analytics, EHR workflows, and chatbots to help prioritize patient needs, and dramatically lower readmission rates while clearing confusion.

Dr. Baird also introduces a powerful framework: the difference between “complicated” and “complex” patient journeys, and why that distinction determines when technology helps most, and when human intervention is essential.

Ultimately this episode's conversation focuses on a simple idea: patients don’t need more information; they need the right information at the right time and delivered in a way they can act on.

During the episode, you’ll also learn:

• The difference between complicated vs. complex care journeys  
  

• How predictive analytics and outreach can reduce readmissions by up to 16%
  

• Why patients often prefer chatbots for repeat guidance, and how that frees up clinicians
  

• How to reduce “noise” for both patients and providers to improve outcomes
  

• Why the future of healthcare depends on prevention, primary care, and lifestyle
  
  

If you’ve ever felt overwhelmed by navigating healthcare or wondered how technology can make it better, this episode of HealthTech Check Up offers a clear and practical perspective.

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